The COVID-19 pandemic has highlighted even more the importance of staying connected whether that’s by phone, conference call or video. Bollington Hearing Centre classifies as an essential service. Consequently we want to do everything possible to keep everyone communicating.

We remain open, and have put together the following protocol so that we are able to provide essential audiological care.

We follow the ‘Audiology and Otology Guidance During Covid-19’ published by the UK’s audiology professional bodies. As a result we are doing everything we can to ensure we all remain as safe as possible.

Please be considerate when making an appointment and do not put yourself or others at risk. If you are displaying any of the symptoms of COVID-19, please do not attend the practice; we are happy to reschedule once it is safe to do so.

The main symptoms are

High temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

A new, persistent cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

A loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal.

To protect our team, our patients and families, we will refuse to see any “at risk” patients or patients that may pose a risk to our team. We will only provide services that are in the best clinical interests of our patients.

Throughout all of this we are always trying to do the right thing and we ask you to be patient with us during this extraordinary time. Book your appointment over the phone or use our contact form. We will not be able to see patients who walk into the practice.


Before booking your appointment, we will ask some questions to ensure that you or others in your household do not have any symptoms of COVID-19.

We will contact you before your appointment to take your history. In addition we will answer any questions you may have. We will also send you a consent form to read and sign before coming to your appointment.

We cannot have people waiting in the practice, we have a strict ‘one in and one out’ policy. Please only attend the practice at the agreed appointment time. If you are early, then please wait outside or in your car.

We space out our appointments so we have time to clean thoroughly. As a result we can also avoid patients crossing over in the practice.

Please do not bring anyone with you to your appointment unless requested or if you require support for medical/physical reasons.

When you enter the practice

  • Please wear a properly fitting face covering when attending your appointment.
  • The audiologist will meet you in reception wearing recommended PPE, will ask that you use hand sanitiser and your temperature will be checked.

We ordinarily love to chat with our patients, but in the interest of safety this will need to be kept to a minimum.


  • Ear wax removal depending on service needed £40-£80
  • If you attend but after examination your ears are clear: £40
  • Additional appointments: £25

We would like to remind our patients that the audiologist will be using all necessary PPE. Twice as much time per patient has been allocated to ensure all recommended additional safety measures are taken.

Thank you for your patience and understanding at this time.

Clare Kewney

Senior Audiologist


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